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At Global Exchange, we acknowledge the importance of a secure, unfettered process. Our dedicated team of experts specializes in international banking, foreign exchange, finance, cost recovery, and technology. Our employees enable us to provide a critical supporting role within any size organization's international payment process. Global Exchange's long-held values of innovation and integrity, our commitment to surpass traditional financial institution relationships, and our guaranteed customer satisfaction have solidified our reputation as the premier choice in foreign exchange and international payment solutions. As a result, each Global Exchange client benefits from our dedication to security, innovation, technology, and an ever-evolving client relationship.
An Unparalleled level of Experience and Integrity
Global Exchange is a distinctive industry leading provider in foreign exchange and international payment solutions. As an international payments specialist, Global Exchange is committed to providing cost efficiency and innovation to its premium brand of products and services. Global Exchange is a smart choice in foreign exchange and international payment solutions.
The security of your accounts and your company's information is of the utmost importance to us. We consider your trust to be one of our most valuable assets. Together, with our technology partners, we are committed to providing you with the most secure environment possible.
A Secure Banking Environment
Cambridge Mercantile Group ("Cambridge") is a participant of the SWIFT Interbank network with over 7,400 financial institutions in more than 200 countries. By using an international network consisting of Schedule"A" banks in all major banking nations, we are able to guarantee that payments will be delivered to overseas suppliers on time, and clients are able to receive payments from anywhere in the world.
Secure Online Communications
At Cambridge, we utilize numerous levels of physical, logical and software security controls to protect our hosting infrastructure. Data safely travels through "Secure Socket Layer" (SSL) technology using 128-bit encryption. This is the "de facto" standard for data encryption on the Internet. It means unauthorized individuals will not be able to decipher your confidential and sensitive financial information.
A Secure Operational Center
We maintain our servers in a secure, internal facility that can only be accessed by authorized senior personnel. We retain redundant software, and continually service our on-site power generators to ensure that disruptions are both manageable and kept to a minimum.
Your privacy is considered in all aspects of our business. As a result, we maintain systems to protect the security of your information and to protect your information from unauthorized access.
At Global Exchange, a division of Cambridge Mercantile Corp. (U.S.A.) ("Global"), we strive to value and uphold client and prospect privacy.
How We Obtain Personal Information
We collect non-public personal information from and about the client/prospect from the following sources:
- Applications and other forms;
- Telephone recordings;
- Consumer or credit reporting agencies;
- Third parties associated with our customers.
How We Use Personal Information
We collect non-public personal information from and about the client/prospect for the following purposes:
- To comply with applicable laws and regulations, most notably anti-money laundering and counter-terrorism financing legislation;
- To carry out customer related requests;
- To conduct internal risk assessments;
- To protect against fraud.
While some personal information may be collected over the telephone, the purposes of recording and monitoring telephone calls is evidence business transactions, to ensure quality control and to improve internal training measures.
Disclosure of Personal Information
We do not disclose your non-public personal information to any non-affiliated third parties except:
- To computer services consultants and technicians or other security and compliance consultants, in order to ensure the confidentiality and security of customer records;
- To financial service providers, such as bankers, in order to carry out required institutional risk control, to carry out requested services, and/or to protect against or prevent actual or potential fraud, unauthorized transactions, claims, or other liability;
- Where required or permitted by law, for example to government and/or law enforcement agencies as required or permitted by law;
- To any person where we have your written consent to do so.
Please be aware that we may maintain and process your non-public personal information outside your country of residence. As such, your data is subject not only to local legal and regulatory requirements, but also to legal and regulatory requirements of those other foreign countries. For example, there are lawful requirements to disclose non-public personal information to government authorities in certain countries, including Canada and Europe.
How We Protect Personal Information
We protect nonpublic personal information about our customers by:
- Entering into written confidentiality/non-disclosure agreements with third party service providers for certain disclosures;
- Restricting access only to those employees who need to know that information in order to provide products or services;
- Maintaining physical, electronic, and procedural safeguards that comply with the relevant laws and regulations.
Personal Information and Our Website
When you visit our website, we will not collect any non-public personal information about you, unless you provide it to us voluntarily. Please note that by providing Global with non-public personal information you consent to us using your data to conduct our business, to make available products and services that may be of interest to you and for the development of web statistics. Global may gather and analyze information regarding usage of our website, including domain name, the number of hits, the pages visited, previous/subsequent sites visited and length of user session. This information may be gathered by using a cookie. A cookie is a small text file placed on your hard drive by our web page server. You can choose whether or not to use a cookie by altering the settings of your browser. A cookie will make the use of our website faster and easier.
Contact Our Privacy Officer
If you wish to have previously submitted information deleted from our web-based marketing databases, access your personal information or have any questions about this Privacy Notice, please contact us via phone at 800-682-2187 or by mail to Cambridge Mercantile Corp (USA) dba Global Exchange, 3 Bala Plaza East, Suite 117, Bala Cynwyd, PA 19004.
This Privacy Notice is intended to inform our clients' directors, authorized signatories and/or ultimate beneficial owners of our data collection, retention and disclosure policy. Global reserves the right to modify sections of this Privacy Notice at any time. Please check this Privacy Notice from time to time for any changes. This Privacy Notice does not extend to third party sites that may be linked to our website. This Privacy Notice was last revised January 23, 2013.